Terms and Conditions

It is advisable to read our terms and conditions carefully and to make sure you understand them before placing an order with Rockwood Designs.

Ordering

To confirm your order, we ask for a 20% deposit of the amount due. If for whatever reason you wish to cancel your order the deposit is non-refundable.

Once the final balance has been received then your order will be dispatched.

For any off the shelf orders please allow 2-4 weeks for completion.

For bespoke orders please allow up to 4-8 weeks for completion.

The amount of time an order takes depends on changes and edits that are to be made to the design. We will do our best to honour timelines given but please note that these timelines are an estimate.

We recommend ordering extra invitations to be comfortable and to allow for errors.

Sample packs are available to order at a fee of €10 and contain the types of cardstock available at Rockwood Designs. Please get in touch if you would like to order a sample pack.

Cardstock

We have a range of cardstock to choose from all of which are 300gsm in weight and excellent quality. 

Please note that certain designs work better on certain cardstocks, we will be happy to advise on what will work best for your design. 

Envelopes

We have a range of coloured and kraft envelopes in stock. If we do not have your preferred colour in stock, we will do our best to order it in. Prices of envelopes vary depending on weight and colour and also whether the envelopes are gummed, or peel and seal.

Bespoke Designs

Rockwood Designs has the right to display all bespoke designs online and on social media, however no personal information will ever be shown.

Rockwood Designs allow up to 4 edits to a design at no additional cost. Any additional edits after this will come at an additional fee.

Please allow up to 5 working days for edits to be made to a design.

Approval

Once we have completed your design, we will email you a final pdf for proofing. It is important that time is taken to make sure ALL details are accurate. It is the customers responsibility to make sure all information is correct. Rockwood Designs takes no responsibility for any errors found once your invites have been printed. 

It is advisable to have a sample of your design sent to you before printing to make sure that you are happy with the finished product. This will come at a fee of €10. 

Printing

All printing is conducted in house. Once you have approved your designs, please allow up to 5-7 working days for printing and cutting to be carried out.

Delivery

All Orders are shipped via an Post using a track and trace parcel service. Please allow up to 3 working days before you receive your order. Rockwood Designs is not responsible for any loss or damage to an order once it has been shipped. Once your order has been shipped, we will send you your tracking number.

All shipping costs are to be covered by the customer. If you wish to have your order sent via standard post, please let us know.

Copyright

All designs remain the copyright of Rockwood Designs, they may not be reproduced in any form without written permission from Rockwood Designs.

Accepting our Terms and Conditions

By using this website, it indicates that you agree to the terms and conditions of Rockwood Designs.